Refund policy

 

All of our products are made to order, created specifically for each customer once an order is placed. Because of this, we do not accept returns or exchanges due to buyer's remorse, incorrect sizing, or personal preference.

Custom Pet Art Products: For our custom pet art products (including but not limited to personalized notebooks, tote bags, and mugs), the final artwork is a unique, AI-assisted interpretation inspired by the photo and art style you select — it is not an exact replica of your photo, and the final design is a surprise not shown or approved prior to production. This is an intentional and disclosed feature of these products, not a defect, and is therefore not eligible for return, exchange, or refund on that basis.

However, your satisfaction is important to us. If your item arrives damaged, defective, or with a manufacturing error, please contact us within 30 days of delivery and include clear photos of the issue. Once reviewed, we will gladly offer a replacement or refund, as appropriate.

Please note:

* Slight variations in color or placement may occur due to screen differences and the production process.
* We cannot offer refunds or exchanges for minor variations that do not affect the overall quality or functionality of the product.
* For custom pet art products specifically, artistic interpretation, style, and composition differing from your expectations are not considered defects and are not eligible for refund or exchange (see above).

To start a return, you can contact us at contact inquire.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions or concerns about your order, feel free to reach out at contact inquire. We're always happy to help.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items, including our custom pet art products described above), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that custom pet art products are not eligible for exchange based on artistic interpretation or design preference, as described above.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, for non-custom, non-personalized items. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Please note that under EU consumer protection law, this 14-day cooling off period does not apply to goods made to your specifications or clearly personalized, which includes our custom pet art products. As described above, these items are excluded from cancellation, return, or refund rights based on personal preference, once production has begun.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at contact inquire.